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- Detailed enquiry management system with unlimited notes, links and diary events
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- Allows all information relating to an enquiry to be stored enabling information to be retrieved quickly and easily, and reduces the possibility of tampering with data.
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- Enquiry-level diary indicating complete, outstanding and overdue tasks with automatic follow-on events
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- Important tasks are completed on schedule. Built-in workflow tools ensure that basic rules and procedures are followed in sequence. Reduces the likelihood of administrative/procedural errors.
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- Automatic document production and emailing
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- Enquiry/request information is merged automatically into documents, reducing risk of errors and ensuring integrity of documentary evidence.
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- User-definable fields and drop-down values
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- The system can be expanded and configured to suit the needs of the organisation. New field values can be created and existing fields can be customised according to individual requirements.
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- Advanced security features, such as auditing and date and time stamped notes
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- The system ensures that the security and integrity of enquiry/request information is maintained at all times.
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- Detailed time records can be stored against each request
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- Legislative deadlines can be monitored to show the amount of days taken and number still remaining. This will help dramatically reduce the amount of breaches that occur.
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- Fully customisable report writer enables reports to be created, designed, copied and manipulated
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- A wealth of management information can be created and analysed quickly and easily. Information can be exported to other formats (e.g. spreadsheet) for detailed assessment.
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- Government required stats can be generated and published on the internet
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- Every month standard reports can be run from within the software and output direct to HTML. This allows the user to publish results quickly and effectively.
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- Alert system for overdue diary events
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- Overdue diary events are automatically brought to the attention of the manager to ensure that quality of service is maintained.
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- Cost effective corporate solution
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- The system can be rolled out across your organisation ensuring all enquiries are handled on one centralised database, with access granted accordingly.
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- Compliant with Data Protection Act and other relevant legislation
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- The system complies with the DPA and FOI acts, ensuring that information is captured, recorded and presented in the correct manner.
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