iDIS - INTEC's Debtor Information System

Corporate Debt Information
In a poor economic climate, within a period of financial recovery, the level of debt continues to rise. With less borrowing made available and rises in taxation, people are finding themselves in a difficult position when it comes to repaying monies owed. Defaulting on non-essential repayments is now more commonplace and proving an increasing burden on collections for local authorities.

As a way to target the recovery of monies from a specific person, the establishment of a corporate team may be the way forward. This allows one team to carry out one visit for multiple debts, ensuring effective use from resources.

Save Money
By using a more ‘centralised approach’ to identify the amount of money owed at a property, and by the resident(s), savings can be found when it comes to the expensive costs of multiple property visits, administration and the recovery process in general.

Currently it is likely that you will pay a number of visits, make numerous phone calls and send many letters in order to retrieve a single debt. Multiply this by the possibility that 2, 3 or maybe 4 different departments within the local authority are doing the same, and suddenly the costs to the authority are extremely high. In a time when making savings and cutting costs is imperative, having a simple solution to assist with a more lean approach is essential.

No Corporate Team?
Many authorities feel that changing to a corporate team dedicated to the recovery of all debts is too much of a radical shift. In order to achieve a true corporate recovery approach, IT systems would need to be centralised and existing software replaced; leading to wide ranging procedural changes and increased IT costs.

Our proposal is that you maintain your existing systems for invoicing, payments, workflow and arrangements but employ our simple to use software that collates all the relevant information. Our system provides a summary in order that each team can work independently, whilst still fully aware of other amounts owed across other departments and then communicate effectively.

Data Matching
In addition to providing rich functional software to allow ongoing automated matching, INTEC provide an initial match of data carried out by us with results provided. This involves taking your system output and carrying out the cross matching of data sources to identify the debtors that require further action.

The reason for this initial data match is to provide an immediate set of results to set the templates for future file inputs and possible match types available. The software itself is the key to building good intelligence and sharing of data in order to minimize ongoing costs and reduce the citizen’s indebtedness.

What will iDIS do for you?
iDIS is a web browser based system that runs within your organisation and allows centralised viewing of data. It will show you all information available on particular debtors or debts, based upon simple lookups of either references or personal details.

Through a holistic approach it will:

• Provide a simple view of complex debt scenarios
• Give management statistics of debts and counts of citizens
• Save time and increase collections giving greater efficiency savings
• Carry out data matching and automated on-going updates as frequently as required
• Cleanse data and match cross department/boundaries
• Facilitate debt transparency when making arrangements

What will you get from iDIS?
The objectives of the data matching exercise are to provide:

• An understanding of the level of debtedness across individuals within the organisation, across the multitude of separate departments
• A summary of debts across the organisation
• Totals of outstanding amounts and numbers of debtors

The iDIS software would give you:

• A simple lookup at any time of an individual debtor or location
• A summary record of a debt/debtor showing the detail of the individual debts and totals
• All known contact details for the debtor
• Ability to trace debtors across varying systems

Self Service
Through further integration of back office and front office services, iDIS raises the potential of a ‘self serve’ approach through the organisation’s websites. By extracting data already collated in iDIS, the ability to allow a customer to access the website and see their level of debt is now feasible.

Add your existing payment capabilities with the debt collation provided by iDIS and you can establish seamless updates to the
debt levels so that the customer can see a positive reduction in their debt levels.

These events add to a level of improvement in customer service whilst also creating a positive effect within the customer.