InCase Exchange
Freedom of Information
InCase Exchange is a corporate data handling solution designed specifically for public sector organisations.
In 2000, the FoI Act was passed with the main purpose to promote greater openness by public authorities. All incoming requests should be logged and assigned to an officer within the LA. Current legislation states that FoI and EIR requests should be processed in
no more than 20 days, with DPA requests given a longer turnaround time of 40 days. InCase is built with future changes in mind,
allowing users to configure these timescales should the need arise.
Enquiry Management
InCase Exchange provides an essential aspect of the Information Governance strategy, allowing all requests to be managed under current legislation. Future changes can be easily adhered to without complex or costly changes.
Workflow Management
The workflow of the system will prompt the necessary actions required within the timeframe of the specific request. Within the system itself there are capabilities to identify any reasons why the status of the request may have changed from when it was first
received. This information, along with an overview of the request, is then stored securely within the database for easy access at any stage of the request.
Diary & Documents
A detailed case diary ensures that assigned officers are notified of upcoming events and outstanding tasks. Documents can be automatically mail-merged, generated automatically and then stored securely against each request. This reduces clerical tasks and maintains the efficiency of storing and retrieving information that would normally have to be located manually.
Management Alerts
Outstanding and overdue tasks are displayed on the manager’s desktop to ensure that important events are completed efficiently.
Security
InCase Exchange includes powerful security measures to ensure that only authorised access to potentially sensitive information is permitted.
Reporting
A comprehensive number of reports and vital statistical information are generated from InCase to highlight performance of how the requests are dealt with.
There is a specific report included for ‘Statistics Summary’ which, at the end of every month, collates all the stats on the
requests and translates this to a web page. This is then easily uploaded to your website, allowing the public to clearly see
how well the requests are being handled by their local council.
Easy-to-Use
InCase Exchange has a simple and familiar user-interface, designed to reduce training costs and improve productivity.
Links within the application are established graphically, which enables officers to visualise the relationships between people, addresses and organisations.
Market Leading Functionality
InCase Exchange uses the market leading case management functionality of the ‘InCase’ brand to give you a guaranteed solution.
InCase is currently used by nearly 100 local authorities throughout the UK.
