InForm Benefits - Web Based Benefit Claim Form

Benefit Claims
InForm Benefits is designed to work as a web based benefit claims system or as a dedicated mobile forms solution. Both work to ensure claims are recorded and processed accurately with maximum efficiencies and economy.

Online Processing
InForm Benefits helps improve claim processing by allowing the customers to complete their claim from the comfort of their home.

Typically a form can take over 30 minutes to complete, InForm Benefits automatically saves data at each step of the process so that the customer can return to complete the form.

Simple and Effective
With the rising costs of IT infrastructure it is important that the solution used by a local authority has maximum economic benefits. INTEC’s solution provides:

▪ Secure hosting (SSL)
▪ No setup costs
▪ Familiar layout
▪ Standard outputs
▪ Minimal support requirements

Portability
InForm Benefits mobile helps to improve many aspects of the benefits service. Data can be accessed whilst on the move and used to pre-populate review forms. This improves data access and helps provide relevant information to the customer whilst visiting.

▪ Complete forms on the move
▪ Take benefits to the claimant
▪ Improve new claim throughput
▪ Remove duplication of effort
▪ Reduce claim errors
▪ Create new claims whilst away from the office
▪ Electronic handwriting recognition with digital signatures

Well Connected
Common interfaces are provided to enable completed forms to be extracted onto hosts systems. This is done quickly and effectively with the form manager.

▪ Links with other INTEC systems
▪ Save forms as Microsoft® Word or Adobe® Acrobat™
▪ Compatible with DIP systems
▪ Email, Fax and XML based outputs

The web form for HCTB1 is designed to be replicated in the mobile PC based system, therefore any completed forms can also be viewed and stored locally. This avoids any compliance and compatibility issues between systems.

Security
With both the online database and the mobile storage, all data entered is encrypted and cannot be looked at through any other viewer.

Kiosks and Service Desks
InForm Benefits can be used within the authority too. Should a customer be waiting to complete a claim whilst in the reception area, there is no reason the claim cannot be started through a kiosk. Once a member of staff is available, they can simply load up the partial claim and complete it together with the customer. This creates improved efficiency and better use of staff and customer time.

Easy-to-Use
InForm Benefits has a simple and familiar user-interface, designed to reduce training costs and improve productivity.

Configuration
InForm Benefits online is always available to customers. INTEC setup a local authority with access and you’re ready to go! Simply upload your logo, add some welcome text messages and customers can begin making claims.

Customisation
InForm Benefits has options that allow the authority to amend text that is displayed to the user. This creates a more intuitive system to use.

"INTEC’s InForm system offers tremendous advantages to a council’s Benefits Service. By taking an electronic claim form out to the customer, the claim can be captured and processed faster and
more accurately, ultimately leading to improved customer service, and increased performance."

Pat Doherty, CPFA IRRV
PKD Consultancy Limited