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Feature
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Benefit
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- Use of up to a thousand ISDN phone lines
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- Allows large numbers of calls to be made at any time. Unlike direct mailing, the internet or cold calls, people generally respond better to messages
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- The voicejunction system allows online reporting and tracking of all calls made (with date and time), dialing errors with incorrect numbers, customer options selected, time spent on calls, costs
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- Contact database and household information
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- Where you have the need to contact a whole area, and may not have the contact details INTEC provide details of names, addresses and telephone numbers in your area
With access to data from over 16 million UK households, INTEC can provide call details allowing targeting of people who you may not have contact information for
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- You can broadcast a different message depending on whether the call is answered ‘by a human’ or by the answer phone
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- User friendly recording system
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- New voice messages can be recorded over the phone and uploaded onto the internet within seconds. This means you can ensure the most up to date information is sent every time
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- Integrated call transfer solution
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- VoiceJunction has built in transfer options that allow your customers to be passed directly to your customer service team; hence increasing your response rates
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- When adding keypad responses to your calls, voicejunction will record each contact’s selected option and transfer the call to the desired phone number, where applicable
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- Internet based system with no installation time
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- The fact that the system is entirely internet based means broadcasts can begin within hours and able to broadcast straightaway
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- Easy call list management
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- New contact numbers can be added quickly using our simple user interface or you can import existing lists from common files such as Microsoft Excel, Access and CSV
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- By reducing the paper marketing and form delivery you are reducing your own carbon footprint whilst saving time and money in delivering your message
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- Multiple communication methods
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- As well as voice broadcasting, voicejunction allows you to send mass e-mails, text (MMS and SMS) and faxes to ensure your message reaches your entire customer base
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