Fife Council - ASB Survey

Fife Council has recently started to use our InCase Intelligence software to manage their Anti Social behaviour cases. As part of their internal assessment they decided to carry out a survey of the fife area, to gauge people’s thoughts on the work they have been doing.

It was decided that paper based questionnaires were not the most cost effective way to carry out the survey as there will only be a few questions. From our experience as well we were aware that the response rate to a paper questionnaire was not good.

Fife needed something that would get a reasonable response rate from the community, in a way that could be easily analysed. We approached Fife and offered the managed service outlined below.

• They would record a voice message asking the questions they required (e.g. “Do you think the anti social behaviour in your area has decreased over the past 6 months. Press ‘1’ for YES, or press ‘2’ for NO)




• Once the message was recorded INTEC tested the response here at our offices to ensure the questions were clear and easy to follow.




• A new message was then recorded, based on the feedback given. We were then ready to send the broadcast.




• INTEC identified approximately 2,900 contact numbers from our national database that we could broadcast to.




• The broadcast was then sent out on two different occasions to maximise the responses given.




• Once the broadcasts were completed we analysed the results and sent a detailed report to Fife. This included the number of responses given and the answers they gave.